Moving SoonAnything, Anytime,
Anywhere

Terms of Service

Move It Melbourne provides a platform that connects Delivery Professionals with Customers seeking to book Transportation Services (collectively, the “Services”). The Services are accessible through written communication with Move It Melbourne, at https://www.moveitmelbourne.com.au/ and any other websites through which Move It Melbourne makes the Services available (collectively, the “Site”) and any applications for mobile, tablet and other smart devices and application program interfaces which Move It Melbourne makes available (collectively, the “Application”).

In these Terms and Conditions “you” or “your” means any unregistered user of the Platform or any Member of the Platform, as the context requires. If you are using the Platform, these Terms and Conditions are between you and Move It Melbourne Pty Ltd ABN 31 626 558 049 of Suite 805, 220 Collins Street, Melbourne VIC 3000 (“Move It Melbourne”, “us” or “we”).

Nothing in these Terms and Conditions obliges Move It Melbourne to make the Services available at any time or by any technological or direct means.

These Terms and Conditions incorporate our Privacy Policy and any other Policies displayed on the Site or otherwise communicated by Move It Melbourne from time to time to Members.

In the event of inconsistency, these Terms and Conditions prevail over any Policies.

WARNING: BOOKING AND PAYMENT PLATFORM
MOVE IT MELBOURNE ENABLES INTERACTIONS, COMMUNICATIONS, BOOKINGS AND PAYMENTS BETWEEN MEMBERS VIA THE PLATFORM. MOVE IT MELBOURNE IS NOT A PARTY TO ANY BOOKING BETWEEN MEMBERS AND DOES NOT VERIFY THE SUITABILITY OR RANKING OF THE MEMBER, THE TRANSPORTATION SERVICES OR THE BOOKING. THE SERVICES PROVIDED BY MOVE IT MELBOURNE IN CONNECTION WITH THE PLATFORM ARE LIMITED TO THE ENABLING OF BOOKINGS AND COLLECTION AND REMITTANCE OF FEES PURSUANT TO THESE TERMS AND CONDITIONS.

WARNING: COMPLIANCE WITH LAWS, FEES AND CHARGES
MEMBERS ARE WHOLLY RESPONSIBLE FOR ENSURING THAT THEIR USE OF THE PLATFORM AND BOOKINGS ENABLED BY IT COMPLY WITH APPLICABLE REGULATIONS, LAWS AND THIRD-PARTY AGREEMENTS. SUCH REGULATIONS, LAWS AND THIRD-PARTY AGREEMENTS INCLUDE BUT ARE NOT LIMITED TO:

  • PREMISES LEASES;
  • ROAD TRANSPORT AND TRAFFIC LEGISLATION;
  • HEAVY VEHICLE NATIONAL LAW;
  • VEHICLE STANDARDS AND LICENSING INCLUDING FATIGUE MANAGEMENT REQUIREMENTS AND BEST PRACTICE;
  • DANGEROUS GOODS LEGISLATION;
  • HEALTH AND SAFETY REQUIREMENTS; AND
  • TAXATION REGULATIONS AND LAWS.

YOU WILL BE WHOLLY RESPONSIBLE FOR ANY ADDITIONAL FEES AND CHARGES INCURRED BY YOU IN CONNECTION WITH THE PLATFORM AND/OR THE TRANSPORTATION SERVICES (WHETHER ARISING DIRECTLY OR INDIRECTLY).

The Platform is intended solely for persons who are 18 or older. Any access to or use of the Platform by anyone under 18 is expressly prohibited. By accessing or using the Platform you represent and warrant that you are 18 or older.

By using the Platform, you agree to comply with and be legally bound by the terms and conditions of these Terms and Conditions of Service (“Terms”), whether or not you become a Member or user of the Services. These Terms govern your access to and use of the Platform and all Collective Content, and constitute a binding legal agreement between you and Move It Melbourne.

If you are entering into these Terms on behalf of your employer, client or other entity, you warrant and guarantee that you have the full right and authority to do. If you do not have such authority, all your Site, Services and Application activity will be considered a breach of these Terms.

If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Platform.

By accepting these Terms, the Member is granted a limited, non-exclusive and revocable licence to access the Platform in accordance with these Terms.

You agree to only use the Platform and Materials for their intended legal purposes and shall not use any or all of them to engage in any conduct that is unlawful, immoral, threatening, abusive or in a way that is deemed unreasonable by Move It Melbourne in its sole and unfettered discretion.

Move It Melbourne may revoke, suspend or terminate the Member’s licence in its absolute discretion for any reason that it sees fit, including for breach of these Terms by the Member or any of its users and where Member’s ratings are not considered acceptable by Move It Melbourne. Move It Melbourne will ordinarily advise the Member of any suspension or revocation however, it is under no obligation to do so.

Your licence to access the Platform and Materials shall be ongoing unless terminated by Move It Melbourne in accordance with these Terms.

The information contained on the Platform is provided in good faith on an “as is” basis. Move It Melbourne does not represent or warrant to the reliability, accuracy or completeness of the information contained on the Platform or in the Collective Content.

You understand and agree that Move It Melbourne is not a party to any agreements entered into between Delivery Professionals and Customers, nor is Move It Melbourne a broker, agent or insurer. Move It Melbourne has no control over the content contained in any Booking Request, the condition, legality or suitability of any Transportation Services, the conduct of Delivery Professionals, Customers and/or other users of the Platform, and disclaims all liability in this regard to the maximum extent permitted by law. Any Bookings are made or accepted at the Member’s own risk.

If you choose to create an account on the Platform, you understand and agree that your relationship with Move It Melbourne is limited to being a Member, and not an employee, agent, joint venture or partner of Move It Melbourne for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf of or for the benefit of Move It Melbourne. Move It Melbourne does not control, and has no right to control, your Booking, your offline activities associated with your Booking, or any other matters associated with your Booking, that you provide. As a Member, you agree not to do anything to create a false impression that you are endorsed by, partnering with, or acting on behalf of or for the benefit of Move It Melbourne, including by using Move It Melbourne’s Intellectual Property, without the prior written consent of Move It Melbourne.

Despite Move It Melbourne facilitating the matching of Delivery Professionals with Customers for particular Booking Requests, Move It Melbourne does not endorse any Delivery Professional, Customer, Transportation Service, Booking or Booking Request. Move It Melbourne’s matching of Delivery Professionals with Customers is based solely on the information provided by Delivery Professionals in creating their account, including the Delivery Professional Transportation Capabilities and the information provided by Customers in creating their account and the Booking Request. Delivery Professionals and Customers are responsible for ensuring the accuracy, reliability and currency of all information supplied to Move It Melbourne, and each other, and must immediately notify Move It Melbourne and the other party if any information supplied changes or is inaccurate.

By using the Platform, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties other than Move It Melbourne will be limited to a claim against the particular Members or other third parties who caused you harm. You agree not to attempt to impose liability on or seek any legal remedy from Move It Melbourne with respect to such actions or omissions. We encourage you to communicate directly with other Members on the Platform regarding any Booking Requests or Bookings made by you. This limitation shall not apply to any claim by a Delivery Professional against Move It Melbourne regarding the remittance of payments received from a Customer by Move It Melbourne on behalf of a Delivery Professional, which instead shall be subject to the limitations described in the section below entitled “Warranty and Limitation of Liability”.

Where Move It Melbourne provides Policies on the Site for the co-operation and management of Bookings, Move It Melbourne makes no representations or warranties in respect of those Policies and is in no way liable to enforce or comply with those Policies between Delivery Professionals and Customers unless otherwise expressly stated.

You acknowledge and agree that the copyright in the Platform content and the software, design, text and graphics comprised in the Site and Application, the selection and layout of the Site and Application, the content and materials on the Site and Application and all other Intellectual Property in connection with the Platform (together, the “Materials”) are owned by or licenced to us.

You must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public, the Materials without our prior written consent.

You must not frame or embed in another website any of the Materials without our prior written consent.

You may store a reproduction of the content on the Site or Application on your local computer for the sole purpose of viewing the content and Materials; and print hard copies of the content and Materials for the sole purpose of viewing, listing or booking Transportation Services, but not for any other use.

The Platform, the Materials and any ancillary materials or documents owned or used by Move It Melbourne in connection with the Services and promotion of its business contains registered trademarks which are protected by law and other branding, images, content which constitute the Intellectual Property of Move It Melbourne. You must not use any of the marks or trademarks appearing on the Platform and/or on or within Materials or our name or the names of our related bodies corporate or any of our Intellectual Property without our prior written consent.

Move It Melbourne does not represent or warrant that any information, files or Collective Content obtained from, through or in connection with the Platform is free from viruses or other faults or defects. You are responsible for scanning any information, files or Collective Content for viruses.

You agree that Move It Melbourne has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any virus, fault or defect transmitted from, through or in connection with the Platform or the Collective Content. In any event, if Move It Melbourne is found to be liable this will be limited to the cost of supplying the information, files or Collective Content again.

The Platform can be used to facilitate the Booking of Transportation Services. The Transportation Services required by a Customer must be included in Booking Requests on the Platform. The Delivery Professional Transportation Capabilities must be included in the Delivery Professional’s registration information.

When registering on the Platform and creating an account, you must register as a Delivery Professional or Customer. Where you register as a Delivery Professional you will also be required to agree to the Agreement for Delivery Professionals.

Delivery Professionals who provide services in their individual (i.e. sole trader or personal capacities) must register in their own names. Delivery Professionals who provide services in a company name must register in the company name.

Move It Melbourne reserves the right to accept or reject your request to register for an account at its sole discretion and Move It Melbourne may request additional information from you before accepting or rejecting your request to register for an account. Failure to provide such information is likely to result in rejection of your request.

You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party. Accounts are personal to a Member and can only be accessed by the Member and their personnel.

Each Delivery Professional must provide detailed information as to its capabilities in respect of the Transportation Services it can offer as part of the registration process with Move It Melbourne. In particular, the Delivery Professional must provide information to Move It Melbourne in respect of its vehicles (i.e. type, capacity, location) and the types of Goods it can lawfully and safely transport (i.e. refrigerated, volume, weight, size etc) and any other restrictions or matters impacting its ability to provide Transportation Services. This information must be updated in the event of any error or change by the Delivery Professional.

As a Customer, you may create Booking Requests. To create a Booking Request, you will be asked a variety of questions about the Transportation Services required including the pickup/delivery locations (whether multi-stop or singular delivery location or WAD) and dates, whether the pickup/delivery sites will be attended, the size, weight and features of the Goods, whether any specific transport is required and any other relevant information which Move It Melbourne needs to know in order to match a Delivery Professional and which the Delivery Professional needs to know in order to provide the Transportation Services. All Booking Requests are based on the assumption that the pickup and delivery sites will have a Customer representative in attendance, will be on flat ground with easy access on private land (i.e. no stairs, hills, windy driveways, access restrictions, height restrictions etc). If this is not the case or your Booking Request has any unusual requirements, these must be communicated in the Booking Request.

In making a Booking Request, the Customer must also specify:
a) whether the Customer will pay for the Booking via credit card debit or via credit terms (noting that the granting of credit to Customers is solely at the discretion of Move It Melbourne. The Delivery Professional acknowledges and agrees that the decision to grant credit to a Customer does not constitute any endorsement or recommendation by Move It Melbourne to the Delivery Professional as to the Customer’s credit position nor any guarantee or acceptance of risk or liability by Move It Melbourne in respect of the Customer’s obligation to pay the Transportation Fee).
No Booking Request may be made in respect of Prohibited Goods.

All Customers are required to ensure their Goods are protected, stored and packed appropriately, with clear labelling and identifying marks. Customers are responsible for loading the Goods onto the Delivery Professional’s transportation. If a Delivery Professional, in its total discretion, elects to assist a Customer in loading Goods onto the Delivery Professional’s transportation, it does so at its own risk.

You acknowledge and agree that you alone are responsible for any and all Booking Requests and Member Content you post. You represent and warrant that any Booking Request you post and the Booking:
a) does not contain Prohibited Goods;
b) will not breach any agreements you have entered into with any third parties; and
c) will be in compliance with all laws.

Please note that Move It Melbourne assumes no responsibility for a Delivery Professional’s compliance with any agreements with or duties to third parties, applicable laws, rules and regulations.

Move It Melbourne reserves the right, at any time and without prior notice, to remove or disable access to any Booking Request for any reason, including Booking Requests that Move It Melbourne, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms, or otherwise harmful to the Platform.

If a Customer requests a Booking and the Booking is accepted by the Delivery Professional, the agreement entered into by the Customer and Delivery Professional enter into with such Customer is between those parties and Move It Melbourne is not a party to it.

On the placement of a Booking Request, the Customer grants a Pre-Authorisation to Move It Melbourne for the Minimum Charge.

When a Booking Request is received by Move It Melbourne, Move It Melbourne will attempt to match that Booking Request with Delivery Professionals. The Booking Request will be posted to the Platform and be capable of acceptance by a Delivery Professional who is able to meet the requirements of the Booking Request. Upon acceptance by a Delivery Professional, the Booking Request shall become a Booking.

Once a Customer has accepted the Minimum Charge for a Booking, the Booking is finalised and Move It Melbourne will advise the Delivery Professional who must attend the pickup location(s) on the arranged date. The Delivery Professional is solely responsible for providing the Transportation Services to the Customer in accordance with the Booking.

If the description, dimension and/or weight of the Goods at the pickup locations do not match the Goods described in the Booking, and as a consequence the Goods exceed the permitted carrying capacity of the truck, or if access to the pickup location (or delivery location) is restricted, or if a Delivery Professional reasonably considers that the Goods are Prohibited Goods or are unsafe to carry or if the Customer has otherwise not complied with these Terms, the Delivery Professional is entitled to reject the Booking and the Customer will be charged a Cancellation Fee.

If the Customer requests that the Delivery Professional transport additional Goods or add additional drop-off locations once the Delivery Professional has accepted the Booking, additional fees may apply. The Delivery Professional can raise such additional fees via the Platform.

The Delivery Professional is under no obligation to accept any change to a Booking and may reject a Booking entirely where it does now wish to accommodate the change request and the Customer will be charged a Cancellation Fee.

Where the goods are deemed in the Delivery Professionals sole discretion, to be non-compliant with any part of this Agreement, the Delivery Professional may reject the Booking and the Customer will be charged a Cancellation Fee.

The Delivery Professional will be solely responsible for any and all liability which results from the provision of the Transportation Services, including any claims, loss, damage, costs, expense, injury or delay to the Customer, itself or a third party. To the extent permitted by law, Move It Melbourne disclaims, and Delivery Professional indemnifies Move It Melbourne, in respect of any liability suffered by the Customer, Delivery Professional or any third party arising from or in connection with the provision of Transportation Services by the Delivery Professional.

A Booking will be completed at the final delivery point once the Goods have been unloaded at the delivery address. Ensuring a recipient is on site to accept the delivery of the Goods is the Customer’s responsibility. Unloading of the Goods is the responsibility of the recipient, on instruction of the Customer. The Delivery Professional must ensure that the receiver of the Goods signs the consignment note as proof of delivery in order to finalise payment and the Delivery Professional must promptly provide such delivery confirmation to Move It Melbourne.

The Customer is responsible for all costs and expenses associated with redelivery, and will incur additional charges, if redelivery of the Goods is required.

On attendance at the pickup location, the Delivery Professional must advise Move It Melbourne and the Customer if there is any change required to the Transportation Fee as set out in the Minimum Charge, and the reason for the change in the Transportation Fee (i.e. the Goods are not as described, the pickup location has access restrictions, additional assistance was required, the Customer requested additional Transportation Services etc). If the Customer does not accept the revised Verbal Estimate the Customer will be charged a Cancellation Fee for not proceeding with the Booking. The Cancellation Fee will be passed onto the Delivery Professional by Move It Melbourne and Move It Melbourne will retain the Booking Fee.

Once the Goods have been delivered and the Delivery Professional has provided Move It Melbourne with valid proof of delivery, the Delivery Professional must also provide Move It Melbourne, with a copy visible to the Customer via the Platform, with a final tax invoice in respect of the Transportation Services upon completion of the Booking. If the final tax invoice varies from the Minimum Charge or from the updated Verbal Estimate provided on pickup, the Delivery Professional must provide detailed reasons for the variance (i.e. redelivery was required, additional delivery stops were requested, restricted access at delivery location etc). The final tax invoice is provided to Move It Melbourne on the basis that Move It Melbourne then acts in a limited capacity to incorporate the Transportation Fee into a final invoice as per the process outlined later in this Clause.

Where the Booking is made on a WAD basis, the final invoiced Transportation Fee will be based on the hourly rates as advised by the Delivery Professional and the total work and drive time (including loading, pickup, delivery and unloading) and drive time will be calculated based on the Google Maps drive time.

Upon completion of a Booking, Move It Melbourne will raise an invoice payable by the Customer which includes the final Transportation Fee, the Booking Fee and any Additional Charges provided for under this Agreement. The tax invoice must be paid by the Customer in accordance with the agreed credit terms. Where the Customer has provided Payment Details, Move It Melbourne is authorised to immediately deduct the Total Invoice at the conclusion of the delivery and will provide a receipt for all received amounts.

Where a Customer disputes the amount of the Transportation Fee as set out in the tax invoice, the Customer must raise the dispute with Move It Melbourne and the Delivery Professional within 24 hours of the tax invoice from Move It Melbourne being issued, or the tax invoice will be deemed accepted.

On registering to access or use the Platform, you will be required to supply payment information to an authorised third-party payment processor. This payment information may include, for example, credit/debit card or bank account details (“Payment Details”). You must ensure that the Payment Details you supply are correct and complete. Failure to pay any fee as and when due to Move It Melbourne under these Terms may result in your account being suspended or terminated.

You acknowledge and agree that you have read and agree to the terms and conditions of the authorised third-party payment processor, applying to their service.

You agree to pay Move It Melbourne upon demand all of Move It Melbourne’s fees, costs and expenses it incurs in connection with any failed payment, including the recovery thereof from you.

The Delivery Professional, not Move It Melbourne, is solely responsible for honouring any confirmed Bookings and making available any Transportation Services booked through the Platform. If you, as a Customer, choose to enter into a transaction with a Delivery Professional for the Booking of Transportation Services, you agree and understand that you will be required to enter into an agreement with the Delivery Professional and you agree to accept any terms, conditions, rules and restrictions associated with Booking imposed by the Delivery Professional. You acknowledge and agree that you, and not Move It Melbourne, will be responsible for performing the obligations of any such agreements, that Move It Melbourne is not a party to such agreements, and that, with the exception of Move It Melbourne’s payment obligations pursuant to these Terms, Move It Melbourne (inclusive of all subsidiaries and related entities) disclaims all liability arising from or related to any such agreements.

If you are a Delivery Professional and a Booking is requested via the Platform, you will be required to either confirm or reject the Booking request within the Booking Request Period, otherwise the Booking request will automatically expire.

In addition to the Booking Fee, the Customer will be required to pay to Move It Melbourne the Transportation Fee. Move It Melbourne, via its payment provider will hold the Transportation Fee until such time as the Booking is completed and the Customer has paid in full for all amounts owing. Once a valid tax invoice is provided by the Delivery Professional to Move It Melbourne via the Platform, Move It Melbourne will raise a tax invoice for the Transportation Fee and Booking Fee and in the absence of any dispute from the Customer, the tax invoice will be deemed accepted by the Customer if no dispute is raised within 24 hours.

Where the final Transportation Fee exceeds the Transportation Fee paid by the Customer (i.e due to the Customer’s actions/inactions, changes or misdescription in the Booking Request) Move It Melbourne may require the Customer to immediately pay the additional amount.

Customers authorise Move It Melbourne (and/or any third-party payment processor of Move It Melbourne from time to time) to charge and deduct the Booking Fee, Transportation Fee and any other payments owing to Move It Melbourne from you under this Agreement, from you using the Payment Details.

The receipt of the Delivery Professional’s tax invoice by Move It Melbourne does not constitute an obligation by Move It Melbourne to pay for the Transportation Fee as set out in the tax invoice. Move It Melbourne simply receives the Delivery Professional’s tax invoice on behalf of the Customer and raises a consolidated tax invoice to the Customer (for the Transportation Fee and Booking Fee) as agent for the Delivery Professional in respect of the Transportation Fee.

For Customers situated in Australia, Move It Melbourne will collect GST on the Booking Fee on behalf of Move It Melbourne and the Delivery Professional will charge GST on the Transportation Services all of which will be itemised in the tax invoice provided by the Delivery Professional and by Move It Melbourne. Customers and Delivery Professionals represent and warrant that they are or will be (prior to accepting a Booking) registered for GST.

All amounts owed to Move It Melbourne under or in connection with these Terms constitute debts due and payable by you to Move It Melbourne until paid in full. You must pay all amounts due to Move It Melbourne without set-off, deductions counter-claims or conditions; and in available cleared funds. If an amount due under these Terms is paid after the due date you must pay Move It Melbourne, in addition to the overdue amount interest at the rate of 10% per annum calculated based on a 365-day year from the date of the default until the date the amount (together with all accrued interest) is paid in full; and all costs and expenses incurred by Move It Melbourne in collecting the overdue amount.

All fees and charges shown on the Platform and identified in these Terms are in Australian Dollars (AUD) and are inclusive of any applicable GST (unless otherwise indicated).



If the Customer cancels a Booking within three hours to the scheduled commencement time once accepted by the Delivery Professional, the Customer will be charged a Cancellation Fee. The Customer agrees and acknowledges that payment of a Cancellation Fee is a genuine pre-estimate of the loss suffered by the Delivery Professional and Move It Melbourne. The payment of a Cancellation Fee does not derogate from any Move It Melbourne’s rights under this Agreement and does not relieve the Delivery Professional from any of its obligations and liabilities. Move It Melbourne will pay the Cancellation Fee to the Delivery Professional and will retain the Booking Fee.

If, as a Delivery Professional, you cancel a confirmed Booking, you agree that Move It Melbourne may apply penalties or consequences to you, including:

a) publishing an automated review on your account indicating that a Booking was cancelled;
b) not allocating you further Booking Requests for a period of time; and/or
c) immediately terminating your account if more than one (1) cancellation occurs in any three (3) month period.

If, as a Delivery Professional, you cancel a Booking due to a Force Majeure event, the Customer releases the Delivery Professional and agrees not to make any claim for that lawful cancellation.

In certain circumstances, Move It Melbourne may decide, in its sole discretion, that it is necessary or desirable to cancel a confirmed Booking made via the Platform. Move It Melbourne may also determine, in its sole discretion, to refund to the Customer part or all of the amounts charged to the Customer.

Move It Melbourne will initiate any refunds due to you pursuant to these Terms within 30 days, using your Payment Details.

The Delivery Professional is responsible for insuring its trucks, its Delivery Professionals and for maintaining any other licenses, permits or insurances required by law.

Move It Melbourne requires the Delivery Professional to supply Move It Melbourne with evidence (certificates of currency and/or policies) of their insurance including, but not limited to Public Liability, Motor Vehicle and Goods In Transit Insurance. The Delivery Professional must ensure that Move It Melbourne is nominated as an interested party on all relevant insurance policies.

While it is not Move It Melbourne’s intent to monitor your online communications to or within the Platform, Move It Melbourne reserves the right to remove any content that we become aware of and determine to be harmful, illegal or in breach of copyright laws or privacy laws. You may not use the Platform or all or part of any Collective Content for any unlawful activity nor for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes. You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Platform.

You covenant and warrant that:
a) all information and data provided by you to Move It Melbourne (including billing and contact details) or otherwise is true, accurate, complete and up to date;
b) any person receiving, accessing or using the Platform or the Collective Content using your Account is authorised by you to do so;
c) you have and will comply with all relevant laws relating to your use of the Platform and the Collective Content and your making of any Booking Request or Booking with us;
d) you will ensure that any log in information and password that is used to access the Platform or the Collective Content and the details of any account is kept in a safe and secure manner;
e) you will promptly notify Move It Melbourne if you are or become aware that there is or has been an unauthorised use of any of your account, or any other security breach relating to any Account;
f) you are responsible for any costs associated with your access to or use of the Platform, Booking Requests, Bookings and/or any Collective Content including internet access fees; and
g) you are responsible and liable for any person that uses your account and/or password to make Booking Requests or Bookings through the Platform.

You must not and agree that you will not:
a) use the Platform in a manner or way, or post to or transmit to or via the Platform any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Platform;
b) make fraudulent or speculative enquiries, orders or requests through the Platform;
c) use another person’s details without their permission or impersonate another person when using the Platform;
d) post or transmit to the Platform any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
e) use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Platform;
f) modify, adapt, translate or reverse engineer any portion of the Platform;
g) remove any copyright, trade mark or other proprietary rights notices contained in or on the Platform;
h) reformat or frame any portion of the web pages that are part of the Platform;
i) use the Platform to violate the security of any computer or other network or engage in illegal conduct;
j) tamper with or hinder the operation of the Platform or the Collective Content nor knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Platform;
k) take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
l) violate any local, state, national or other law or regulation, or any order of a court, including without limitation zoning restrictions and tax regulations;
m) use the Platform or Collective Content to identify or communicate with a Member (directly or indirectly) and then complete a booking or rengagement independent of the Platform, in order to circumvent the obligation to pay any Booking Fees related to Move It Melbourne’s provision of the Services, or for any other reason. This obligation is taken extremely seriously by Move It Melbourne;
n) recruit, or otherwise solicit any Member to join third party services, websites or applications that are competitive to Move It Melbourne, without our prior written approval; and
o) use the Platform or the Collective Content other than in accordance with these Terms.

Move It Melbourne accepts no liability for Member Content. The Member is responsible for the accuracy, quality and legality of Member Content and the Member’s acquisition of it, and the users that create, access and/or use Member Content.

By registering as a Member, making a Booking Request or Booking, contributing, commenting, uploading images or files, inputting data, linking to data or files on third-party sites, or engaging in any other form of communication through the Platform you are creating Member Content and you are granting Move It Melbourne a transferable, sub-licensable, royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide licence to:

a) use, copy, sub licence, adapt, transmit, publicly perform or display any such Member Content; and

b) sub licence to third parties the unrestricted right to exercise any of the foregoing rights granted with respect to the Member Content.

This licence shall include the right to exploit any proprietary rights in the Member Content, including but not limited to rights under publicity, copyright, trademark or patent laws under any relevant jurisdiction.

Move It Melbourne reserves the right to filter, modify, publish and permanently remove Member Content on the Site, Application or in connection with the Services in its sole and unfettered discretion.

To the extent permitted by law, Move It Melbourne accepts no liability for the accuracy of any information made available using the Platform. Any reliance on the information available through the Platform is at the Member’s own risk.

Customers and Delivery Professionals are requested to give one another a rating on conclusion of the Booking. Ratings are used by Move It Melbourne to monitor the standard of the Transportation Services and compliance with a Booking. If a party receives poor ratings on multiple occasions, Move It Melbourne may restrict an account or terminate use of the Platform by that party.

We pride ourselves on paying close attention to the interests, feedback, comments and suggestions we receive from you (Feedback). If you chose to contribute by sending Move It Melbourne any Feedback you agree that:
a) Move It Melbourne holds no obligations to you in respect of the Feedback;
b) You grant to Move It Melbourne an irrevocable, perpetual, royalty free and unlimited licence to use or sell the Feedback at Move It Melbourne’s sole discretion.

These Terms operate for a term commencing on the date you access the Platform and ending when terminated in accordance with these Terms.

Members may terminate their access to the Platform by ceasing to use the Platform and requesting cancellation of their account to Move It Melbourne by email to help@MoveItMelbourne.com.au provided that any Bookings in transit must be completed. Once terminated, an account cannot be reactivated, except at Move It Melbourne’s absolute discretion.

Move It Melbourne may suspend or terminate these Terms in its sole discretion at any time. Without qualifying the foregoing, Move It Melbourne may immediately suspend, terminate or limit your access to and use of the Platform and (where relevant) your account and any Collective Content if Move It Melbourne suspects that you have committed a fraudulent act and/or you have, or you intend to, breach these Terms.

Any termination by Move It Melbourne in circumstances where you are either in material default of your obligations under these Terms, or are in default of a non-material obligation which you fail to remedy within five days of being notified of the default by Move It Melbourne, will be of immediate effect.

In the event an agreement arising under or in connection with these Terms is terminated, Move It Melbourne may take such steps as it deems necessary to ensure you cease using or accessing, or having any ability to use or access, the Platform and/ or any Collective Content, including but not limited to revoking your licence and blocking your access.

Move It Melbourne does not warrant or represent the suitability of the Platform, the Collective Content, the Booking Requests, the Bookings, the use of the Transportation Services or its Members for any purpose. To the extent permitted by law, neither party is liable to the other for any direct loss and damages, or for fines, penalties, taxes and any exemplary, aggravated of punitive damages, liquidated damages or indirect and consequential loss and damages arising in any way (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) legal costs and expenses or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Platform, Services, the Collective Content, the Booking Requests, the Bookings, the use of Transportation Services or its Members.

Any liability to you for loss or damage of any kind arising out of these Terms, the Platform, Services, the Collective Content, the Booking Requests, the Bookings, the use of Transportation Services or its Members or in connection with the relationship established by any of them is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

In any event, Move It Melbourne’s liability under any warranty and whether in negligence or not, shall not exceed the price of any Booking Fees paid to Move It Melbourne.

YOU ASSUME ALL RESPONSIBILITY FOR YOUR USE OF THE PLATFORM, SERVICES, THE COLLECTIVE CONTENT, THE BOOKING REQUESTS, THE BOOKINGS, THE TRANSPORTATION SERVICES AND/OR INTERACTIONS BETWEEN MEMBERS AND INDEMNIFY AND HOLD HARMLESS MOVE IT MELBOURNE, AND ANY OF ITS ASSIGNS, AGENTS OR EMPLOYEES AGAINST ANY CLAIMS, LAWSUITS, DAMAGES, AND EXPENSES (INCLUDING BUT NOT LIMITED TO SOLICITOR’S FEES ON AN INDEMNITY BASIS).

In the event of a Member Dispute between Members up to the value of $5,000 (AUD) Move It Melbourne may, in its absolute discretion, allow the parties to make submissions and provide evidence to Move It Melbourne in respect of the Member Dispute. At its election, Move It Melbourne may analyse the Member evidence and submissions and make a determination on the information before it within a period not exceeding 30 days. The Members agree that Move It Melbourne’s decision is final and binding and any monies held by Move It Melbourne may be dispersed in accordance with the adjudicated dispute.

In the event of a Member Dispute between Members exceeding the value of $5,001 (AUD) Move It Melbourne may hold all funds held by Move It Melbourne (less Booking Fees payable to Move It Melbourne which may be released) the subject of the Member Dispute until such time as the Members jointly notify Move It Melbourne in writing of the resolution of the Member Dispute or Move It Melbourne is provided with a sealed judgement of a Court of competent jurisdiction in Australia in respect of determination of the Member Dispute.

Disputes in respect of tax invoices must be raised by a Member within 24 hours of the issuing of the tax invoice, or such tax invoice will be deemed accepted.

Move It Melbourne will deal with any unclaimed monies in accordance with the laws of Australia.

Move It Melbourne reserves the right, in its sole discretion, to amend these Terms and/or the Platform at any time. Any such amendments will be effective as soon and from the commencement of the following calendar month. By continuing to access or use the Platform after these Terms have been modified, you agree to be bound by the amendments to these Terms.

If the whole or any part of a provision of these Terms is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of these Terms has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of these Terms or is contrary to public policy.

Any sum owing between the parties or any provision that is intended to survive termination of these Terms shall survive termination and shall remain enforceable thereafter.

These Terms are governed by the laws of the Commonwealth of Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.

You may refer to the Move It Melbourne Privacy Policy available on the Site.

These Terms are subject to any additional terms expressed as ‘special conditions’ or advertised on the Platform by Move It Melbourne.

Any terms stated in a Booking Request will form part of your agreement with another Member pursuant to a Booking.

In these Terms:

Additional Charges” means any out-of-pocket expenses incurred by the Delivery Professional in the provision of the Transportation Services. These may include, but are not limited to, tolls, disposal costs, storage costs and packaging materials.

Booking” means a Booking Request for Transportation Services that has been accepted by a Delivery Professional.

Booking Fee” means the Fee payable by the Customer to Move It Melbourne for the provision of the Services, being an amount calculated depending on the Quoted Transportation Fee.

Booking Request” means a request raised by a Customer via the Platform for Transportation Services.

Booking Request Period” means the time period starting from the time when a Booking Request is made by a Customer, within which a Delivery Professional may decide whether to confirm or reject that Booking request, as stated on the Platform. Different Booking Request Periods may apply in different places.

Cancellation Fee” means $30.00 plus GST.

Collective Content” means Material and Member Content.

Customer” means a Member who requests Transportation Services from a Delivery Professional.

Delivery Professional” means a Member who provides the Transportation Services to Customers and includes a single operator Delivery Professional or a business or entity operating multiple Delivery Professionals, in which case references to Delivery Professional and the Member mean the individual Delivery Professional but also their employer, manager or principal who are bound by these Terms.

Delivery Professional Transport Capabilities” means the Delivery Professional’s capabilities and restrictions in respect of its vehicles, the provision of the Transportation Services and ability to transport Goods, as advised to Move It Melbourne from time to time.

Force Majeure” means an act of God, fire, lightning, earthquake, explosions, flood, subsidence, insurrection or civil disorder or military operations or act of terrorism, expropriation, strikes, lock-outs or other industrial disputes of any kind and any other event which is not within the reasonable control of the party affected.

Goods” means the Goods of the Customer, to be transported by the Delivery Professional as described in the Booking Request.

GST” has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Intellectual Property” means any and all items in which Intellectual Property Rights subsist, existing now or in the future and whether or not registered or registrable in connection with the Materials and/or the Member Content as the context requires.

Intellectual Property Rights” means all current and future registered and unregistered rights and all renewals and extension of those rights in respect of copyright, marks, trade secrets, know-how, confidential information, patents, inventions and discoveries and all other intellectual property as defined in Article 2 of the Convention establishing the World Intellectual Property Organisation 1967.

Member” means a person or entity that signs-up to the Platform including but not limited to Delivery Professionals and Customers.

Member Content” means all content that a Member posts, uploads, publishes, submits, transmits, or includes in their Booking Request, Member Account, , Booking or otherwise.

Minimum Charge” means 30 minutes loading/unloading time plus estimated travel time as calculated by Google Maps. Final cost will be adjusted if the journey changes, or the total time takes materially longer than estimated due to loading/unloading, traffic or other factors. Tolls, disposal fees and packing materials will incur an additional charge.

Pre-Authorisation” means that Move It Melbourne reserves the right to pre-authorise the Customer’s nominated credit card upon confirmation of the Booking Request for the Minimum Charge. Non-valid credit cards will result in automatic cancellation of the booking. Move It Melbourne is NOT charging the Customer’s credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is held on the Customer’s card by their own issuing bank.

Prohibited Goods” means:

  • Alcoholic beverages, Beer, Wine, Spirits
  • Animals, animal products, animal skins
  • Fur(s), ivory, endangered animal products
  • Antiques, fine art or works of art
  • Bullion
  • Collectibles and/or irreplaceable items
  • Any item worth more than its original purchase price or that is not commonly available
  • Currency or negotiable instruments
  • Dangerous goods, hazardous or combustible materials
  • Aerosols & perfumes
  • Flammable liquids, petrol, lighter fluid, flammable solids, non-safety matches
  • Gases, mace, camping gas, oxidizers, bleach, poisons, pesticides, corrosives, car
  • Batteries, lithium batteries, mercury
  • Drugs / Narcotics (illegal) and pharmaceutical products
  • Explosives
  • Detonators, fuses, grenades, mines and explosives, fireworks & flares
  • Firearms, parts thereof and ammunition
  • Human remains (including ashes)
  • Industrial diamonds or carbons
  • Medical samples
  • Diagnostic specimens, blood, urine, bodily fluids, tissue samples
  • Perishable items
  • Flowers, dry ice, foodstuffs, items requiring temperature control or special handling, plants
  • Plant products and plants
  • Cotton, seeds, teas, tobacco
  • Pornography
  • Precious & semi-precious stones (including jewellery)
  • Watches & costume jewellery

Platform” means the provision of the Services through the Site, Application or other means.

Policy” means a policy displayed on the Site from time to time.

Tax” or “Taxes” means any tax including sales tax and GST, that a party may be required by law to collect and remit to governmental agencies, and other similar municipal, state, federal and national indirect or other withholding and personal or corporate income taxes.

Total Invoice” means the total amount payable by the Customer with respect to Transportation Services provided. It includes Transportation Fee, Booking Fee, applicable Taxes and any Additional Charges incurred by the Delivery Professional in providing the Transportation Services.

Transportation Fee” means the fees payable by the Customer to the Delivery Professional, as updated or agreed from time to time in consideration of the Delivery Professional providing the Transportation Services.

Transportation Services” means the services to be provided by a Delivery Professional, using the Delivery Professional’s vehicles, Delivery Professionals and equipment (as necessary) to a Customer involving the pickup, transportation and delivery of the Customer’s Goods in accordance with a Booking Request.

Verbal Estimate” means any additional costs which may be applicable, in addition to the Minimum Charge, that may increase the Total Invoice.

WAD” means ‘work as directed’ where the Customer provides the final delivery location but does not stipulate any additional delivery locations but will advise the Delivery Professional as to the delivery locations on pickup.